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Rental Policies Overview
Rental Period Policy
Our standard rental period is designed to provide both convenience and flexibility while maintaining the highest level of service.
All rentals are based on a one-day event rate, regardless of the duration of use within that day. In most cases, items are delivered 1–2 days prior to your event and picked up the following day or next business day, depending on scheduling and routing.
Extended possession of rental items beyond the standard rental window does not reduce pricing, as rates are based on availability, logistics, and reserved inventory rather than hours of use.
Extended Rentals:
Additional days may be arranged in advance for an added fee, subject to availability.
Early Pickup / Late Return:
Requests for specific delivery or pickup times—including early delivery or delayed pickup—may be accommodated when possible and may incur additional charges.
Clients are responsible for all rental items from the time of delivery until pickup is completed. Items must remain secured, protected from weather, and in the same condition as delivered.
Delivery & Pickup Services
Customer pickup and return are available; however, most clients prefer our professional delivery and pickup service, offered at competitive rates.
Delivery fees are calculated based on the service address at a rate of $2.25 per mile (to and from Justin), with a $40 minimum.
After-hours pickup fees apply as follows:
- 9–10 p.m.: $300
- 11–12 a.m.: $400
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After 12 a.m.: $500
Final rates may vary based on the scope, complexity, and access requirements of the job.
Delivery pricing includes placement at the nearest accessible ground-level location, such as a garage, driveway, or loading dock. Backyard delivery is available only when setup services are selected.
All items will be staged in a mutually agreed-upon location and must be consolidated and prepared for pickup in the same manner.
Locations requiring additional time or labor—including stairs, elevators, long distances from the delivery point, or high-rise buildings—may incur additional service fees.
Repacking and Cleaning
All glassware, china, and flatware must be free of food and liquids and returned in their original containers. Linens should be shaken off and left out to dry if necessary to prevent mildew and staining. Damp linens should not be stored in plastic bags under any circumstances. Furniture is sometimes delivered on dollies and secured with rope; these items should be returned with the furniture to avoid replacement costs.
Damage
All equipment is the customer’s responsibility from the time of delivery until the time of return. Additional fees apply for any damage, loss, misplacement, or breakage of any equipment, including storage boxes and containers. Missing items may be returned within one week to avoid being charged the full replacement cost, but will incur extended rental fees. Rental fees do not apply toward replacement charges.
Problems with your order
Simmpley strives to provide high quality customer service and equipment, but occasionally we make mistakes. If you discover missing, damaged, or incorrect equipment in your order, please call us as soon as possible: we may be able to correct the problem given enough notice, and you will avoid being charged in error. If our office is closed, you can leave a voicemail message or send us an e-mail and we will get back to you as soon as possible.
What is your cancellation policy?
Cancellation Policy
All orders require full payment to reserve your rental items and event date. All payments are non-refundable but may be applied as a credit toward a future rental within 12 months of the original event date.
Cancellations:
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48 hours or more prior to scheduled delivery/pickup:
Payment will be issued as a credit for future use. -
Within 48 hours of scheduled delivery/pickup:
Payments are forfeited and not eligible for credit. -
After items have been loaded, dispatched, or delivery has been attempted:
Charges up to 100% of the total rental cost may apply based on labor and services performed.
Weather:
In the event of inclement weather, orders may be rescheduled or credited. Refunds are not provided.