.Untitleddesign3-284475232cc08ee28b6ccaffa2cab4cad631374486171a3c7f376afaa4f1461e.png)
Rental Policies Overview
Rental Policies Overview
Pricing and Availability
Party rental rates listed are based on a 24 hour rental period. Extended rental rates are available upon request. Late returns are subject to additional charges. Customers will be charged for damaged or missing equipment.
Pick-up and Delivery
Rentals may be picked up and returned by customer. Delivery and pickup service is most commonly used and is available at competitive rates. The physical address determines the charge, which is 2.25 a mile to and from Justin, with a $45 minimum. Late night pick-ups between 9-10 p.m., is an additional $200, 11-12 p.m., $400, after 12 p.m. $500, rates may vary depending on the caliber of the job. The delivery charge does NOT include set up and breakdown of rented items.
Rentals will be dropped off to the nearest and most convenient ground floor location, loading dock or garage. We do not do backyard delivery unless set-up is included. Rentals are stacked at a mutually convenient place and should be ready for pickup in the same manner. Additional charges will be applied to labor-intensive locations (high rise buildings, stairs, or significant distance from Simmpley vehicle). There is a labor charge for setup and breakdown of equipment, unless it is a tent or dance floor rental; rates are available upon request.
Repacking and Cleaning
All glassware, china, and flatware must be free of food and liquids and returned in their original containers. Linens should be shaken off and left out to dry if necessary to prevent mildew and staining. Damp linens should not be stored in plastic bags under any circumstances. Furniture is sometimes delivered on dollies and secured with rope; these items should be returned with the furniture to avoid replacement costs.
Damage
All equipment is the customer’s responsibility from the time of delivery until the time of return. Additional fees apply for any damage, loss, misplacement, or breakage of any equipment, including storage boxes and containers. Missing items may be returned within one week to avoid being charged the full replacement cost, but will incur extended rental fees. Rental fees do not apply toward replacement charges.
Problems with your order
Simmpley strives to provide high quality customer service and equipment, but occasionally we make mistakes. If you discover missing, damaged, or incorrect equipment in your order, please call us as soon as possible: we may be able to correct the problem given enough notice, and you will avoid being charged in error. If our office is closed, you can leave a voicemail message or send us an e-mail and we will get back to you as soon as possible.
What is your cancelation policy?
We understand that circumstances may change, and we strive to accommodate our customers to the best of our ability. Please read our refund policy carefully before making a reservation. Cancellation by the Customer: If you decide to cancel your rental, we do not issue refunds for any reason. However, we offer a rain-check option to hold your funds for future use. The following conditions apply Rain-check: Instead of a refund, we will hold the funds you paid as a rain-check. This rain check is valid for 1 year from the original event date, starting from the day after your original event date. You can utilize the rain-check amount towards any future rental with us during this one year. The rain check is non-transferable and can only be used by the individual or organization that made the original reservation.
Weather-Related Cancellations: If weather conditions prohibit the installation of the rented equipment, we do not issue refunds. However, we offer the rain-check option as mentioned above. We understand that uncontrollable circumstances like severe weather can arise, and we will do our best to accommodate your needs within the validity period of the rain check.