Rental Policies

Rental Period

All rentals are based on a one-day event rate, regardless of the number of hours the equipment is used during the event.

For customer convenience and depending on our delivery schedule, rental items may be delivered 1–2 days before the event and picked up the following day or next business day. Early delivery or later pickup arranged by Simmpley Event-Party Rentals does not result in additional rental charges.

Rental rates are based on the event date, inventory availability, preparation, and logistics—not the number of hours the equipment is used.

Extended Rentals

Additional rental days may be arranged in advance for an additional fee and are subject to inventory availability.

Customer Responsibility

Customers are responsible for all rental equipment from the time it is delivered or picked up until it is returned or collected by Simmpley Event-Party Rentals.

During this time, equipment must be kept secure, protected from rain, sprinklers, theft, misuse, and other potential damage.

Delivery & Pickup

Customer pickup and return are available for eligible rental items. Professional delivery and pickup services are also available throughout our service area.

Delivery fees are calculated based on the service address at $2.25 per mile to and from Justin, Texas, with a $45 minimum delivery fee.

Delivery pricing includes delivery to the nearest accessible ground-level location, such as a garage, driveway, loading dock, or similar location.

Backyard delivery is available only when setup services are included.

Additional service fees may apply when delivery or pickup requires additional time or labor, including:

• Stairs
• Elevators
• High-rise buildings
• Long distances from the delivery vehicle
• Limited or difficult access
• Multiple delivery locations
• Other unusual site conditions

Rental items will be staged in a mutually agreed-upon location. Unless setup and breakdown services have been purchased, all equipment must be consolidated, stacked, and prepared for pickup in the same manner in which it was delivered.

Same-Day & After-Hours Pickup

Our standard rental service typically includes pickup the following day or next business day, based on our delivery schedule and routing.

Customers who require same-day pickup may request this service in advance. Same-day pickup is subject to availability and may incur an additional fee based on the requested pickup time, staffing, travel, order size, and event location.

Late-night pickup fees are:

• 9:00–10:00 p.m.: $300
• 11:00 p.m.–12:00 a.m.: $400
• After 12:00 a.m.: $500

Same-day pickups requested before 9:00 p.m. will be quoted based on the specific order and pickup requirements.

Specific pickup times are not guaranteed unless they have been confirmed in advance by Simmpley Event-Party Rentals. Final pricing may vary depending on the size of the order, staffing requirements, travel, site access, event location, and complexity of the pickup.

Repacking & Cleaning

Glassware, china, and flatware must be free of food and liquids and returned in their original containers.

Linens should be shaken free of food, debris, confetti, and other materials. If linens become wet or damp, they should be allowed to dry before being placed in bags or containers. Never place damp linens in plastic bags, as this may cause mildew and permanent staining.

Furniture and equipment delivered on dollies, carts, or with straps, ropes, storage boxes, or other transport equipment must be returned with those items. Charges may apply for missing transport or storage equipment.

Additional cleaning charges may apply to equipment returned excessively dirty, stained, wet, or requiring cleaning beyond normal rental use.

Damage, Loss & Missing Equipment

Customers are responsible for rental equipment from the time it is delivered or picked up until it is returned or collected by Simmpley Event-Party Rentals.

Additional charges may apply for equipment that is damaged, lost, stolen, broken, permanently stained, misplaced, or otherwise returned in a condition beyond normal wear.

This responsibility also includes storage containers, boxes, dollies, carts, straps, ropes, and other equipment provided with the rental.

Missing rental items may be returned within seven days, when approved by Simmpley Event-Party Rentals, to avoid being charged the full replacement cost. Additional rental charges may apply for each day the equipment remains outstanding.

Rental fees already paid do not apply toward replacement costs.

Problems With Your Order

We take pride in providing clean, quality rental equipment and dependable service. If you discover an item that is missing, damaged, or incorrect, please contact Simmpley Event-Party Rentals as soon as possible after receiving your order.

Providing prompt notice gives us the opportunity to correct the issue when possible and helps prevent incorrect damage or missing-item charges.

If our office is closed, please leave a voicemail or send us an email so there is a record of the issue. We will respond as soon as possible.

Issues reported after the event or after rental equipment has been returned may limit our ability to verify or correct the problem.

Cancellation & Rescheduling Policy

Once an order is confirmed and payment is received, rental inventory is reserved specifically for your event date and may no longer be available to other customers.

For this reason, all payments are non-refundable.

Cancellations More Than 14 Days Before the Event

Cancellations made more than 14 days before the scheduled event date are not eligible for a cash refund.

Payments made may be issued as a rental credit valid for 12 months from the original event date, subject to availability and the terms below.

Cancellations 7–14 Days Before the Event

Cancellations made 7–14 days before the scheduled event date are non-refundable.

At the discretion of Simmpley Event-Party Rentals, a portion of the amount paid may be issued as a rental credit toward a future event within 12 months of the original event date.

Cancellations Less Than 7 Days Before the Event

Cancellations made less than seven days before the scheduled event date are non-refundable and non-creditable. Payments made will be forfeited.

Weather-Related Cancellations

Customers are responsible for monitoring weather conditions and determining whether to proceed with their event.

Rain, wind, heat, cold, storms, or other unfavorable weather conditions do not automatically qualify for a refund.

Weather-related cancellations remain subject to the cancellation terms above.

For safety reasons, Simmpley Event-Party Rentals reserves the right to delay, refuse, modify, or discontinue tent installation or other equipment setup when weather, ground, or site conditions are considered unsafe.

When Simmpley Event-Party Rentals determines that installation cannot safely be completed, any available credit or rescheduling option will be determined based on the circumstances and any costs already incurred for equipment preparation, loading, transportation, delivery, staffing, labor, or subcontracted services.

Safety decisions regarding tent installation are made solely by Simmpley Event-Party Rentals and its installation team.

Rescheduling

Requests to change an event date must be made as early as possible and are subject to inventory, staffing, and delivery availability.

Approval of a date change does not guarantee that the same rental equipment, delivery schedule, or pricing will be available for the new event date.

Any approved rental credit:

• Must be used within 12 months of the original event date
• Has no cash value
• Cannot be refunded for cash
• Is subject to inventory and delivery availability

Additional charges may apply if pricing, delivery costs, labor requirements, or rental selections change for the new event date.

After Delivery, Customer Pickup or Installation

Once rental equipment has been delivered, installed, or made available for customer pickup, the rental is considered fulfilled.

No refunds or credits will be issued for:

• Unused rental equipment
• Reduced guest counts
• Changes in event plans
• Early termination of an event
• Customer decisions not to use an item
• Weather conditions
• Items ordered in quantities greater than ultimately needed

Peak Dates, Special Orders & Subcontracted Equipment

Special-order items, custom items, subcontracted equipment, and certain high-demand or peak event dates may have additional or different cancellation requirements.

Any special cancellation or payment requirements applicable to an order will be disclosed when applicable.

Acceptance of Rental Policies

By submitting payment, the customer acknowledges and agrees to Simmpley Event-Party Rentals' rental, delivery, damage, cancellation, and rescheduling policies.